FAQs Archive - Hearing Loop Australia

Q: Do I need an Induction Loop?

Induction loops are recommended in limited situations. We recommend that the following be considered before committing to installation of an induction loop. Induction loops will only transmit to telecoil enabled hearing aids, which is a small and diminishing portion of the population. Personal receivers, such as a Listener , must be purchased to include the population without telecoil enabled hearing aids. Inductions loops are typically installed under the floor coverings which must be removed and replaced for installation and repairs. Induction loops have simple, automatic connection when in range but are not secure. (People outside the room may connect to the induction loop). Interference can be caused by other loops, metal and electronic equipment. Induction Loops are compliant to BCA D3.7 *Subject to coverage and signage requirements.

Q: What is the returns & warranties policy?

Please choose carefully. We do not normally give refunds for change of mind or incorrect selection. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised. All items have a minimum 12 month warranty. Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Under the Law, Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Q: When will my goods be delivered?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We deliver products Australia wide. We can only ship to physical addresses and not post office box addresses. Shipping costs are provided at check-out. Orders are dispatched within two business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Express shipping can be arranged for an additional fee (depending on the destination). Shipping Destinations: Hearing Loop Australia ships goods Australia wide, however at this time we do NOT accept international orders through our website. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Can I use Roger™ with another speaker or soundfield system?

There are a number of soundfield style speaker systems in the market. We recommend Roger™ for various reasons. Using a non-dynamic system can cause a 54% degradation in speech recognition in a high background noise situation. This substantially affects the clarity of sound for children with a hearing impairment. By using One Roger transmitter to simultaneously communicate with both the Soundfield Speaker and Roger Receiver / Hearing Aid dynamically adjusts and avoids overwhelming the listener caused by having multiple systems, Users may experience feedback, squeaking or “buzzing bees” sounds from using 2 different systems. Multiple systems can cause latency, Some systems only accept one hearing aid receiver and will not communicate to multiple people with hearing impairment, Using one system allows the teacher greater control and awareness of the system, to refine and get a better audio output for all listeners, Speakers often wear multiple microphones as a quick fix due to complicated setups, causing OH&S issues. Third party speaker systems can be connected to Roger ™ hearing augmentation solutions to achieve compliance, however connecting multiple branded speaker systems it is not recommended. Various options may be available depending on the type of system you are looking to connect. Contact us for assistance in finding a solution.

Do I need a Touchscreen if a student has their own?

We recommend that school purchase the Touchscreen and Soundfield for the following reasons:

By Ian Riddle|2019-10-23T14:01:28+11:00June 12th, 2019|Education|

How do you maintain an Induction Loop?

To maintain compliance with the relevant standards, a hearing augmentation system must continue to perform in accordance with the standards to which it was installed.

By Ian Riddle|2019-07-13T17:01:04+10:00May 31st, 2019|Induction Loop|

Do I need an Induction Loop?

Induction loops are recommended in limited situations and the following items should be considered before committing to installing an induction loop.

By Ian Riddle|2019-07-13T17:02:24+10:00May 31st, 2019|Induction Loop|

What is the returns & warranties policy?

All items have a minimum 12 month warranty.

By Ian Riddle|2019-10-23T13:57:28+11:00May 30th, 2019|Delivery|

When will my goods be delivered?

We deliver products Australia wide using Australia Post and Toll. Shipping costs are generally included in the costs of items.

By Ian Riddle|2024-03-25T07:22:20+11:00May 30th, 2019|Delivery|

Can I use Roger™ with another speaker or soundfield system?
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Can I use Roger™ with another speaker or soundfield system?

Can I use Roger™ with another speaker or soundfield system?

Roger ™ hearing augmentation solutions can be connected to third party speaker systems however it is not recommended.

By Ian Riddle|2019-07-13T17:09:19+10:00May 30th, 2019|Education|

Who will benefit from using this product?
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Who will benefit from using this product?

Who will benefit from using this product?

Hearing Loop Australia offer a variety of solutions that range from compliant hearing augmentation solutions to speaker systems that improve understanding for all listeners.

By Ian Riddle|2023-02-03T16:14:45+11:00May 28th, 2019|Education|

Can my system be upgraded to a Soundfield Hearing Solution?
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Can my system be upgraded to a Soundfield Hearing Solution?

Can my system be upgraded to a Soundfield Hearing Solution?

Soundfield Speakers are an invaluable tool in a classroom, however we understand that it is not always possible to put a soundfield in every classroom from the outset. Therefore we believe it is important to have a system that is upgradable to a Soundfield with microphone.

By Ian Riddle|2019-07-13T17:11:15+10:00May 28th, 2019|Education|