Privacy Policy

We comply with the Privacy Act 1988 and the Australian Privacy Principles and in accordance with this legislation,  we recognise each person’s right to privacy and confidentiality. We collect personal data in order to be able to provide and improve services.  We only use this information to identify your orders and provide you with our newsletters (if you have requested this). 

We use eWAY, a secure payment gateway to process credit card payments through our online store.  Hearing Loop Australia does not store your credit card details.

This website can be viewed without disclosing personal information. Any personal information provided through our webpage forms is protected by this Privacy Policy.


What personal data we collect and why we collect it:

Only relevant personal information will be collected with prior consent. Personal data is collected in the following instances:

Contact forms


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.



If you upload images to the website or facebook page, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



Hearing Loop Australia uses Mailchimp to manage your subscription to our news / update services. All subscriptions can be opted out at any time. All account holders will have access to our subscriptions as a valuable tool for using, maintaining, and updating your equipment.


Who we share your data with:

Personal information will not be disclosed without prior consent from the individual or an authorized representative.

We do not sell or share email addresses, or any other information collected at this web site.

Information will be shared as strictly necessary to suppliers to enable orders, quotes and other transactions to be enacted. All suppliers are vetted as best as possible to ensure they have equivalent privacy policies in place.

Limited information may be sent to manufacturers when submitting repair requests to ensure prompt efficient services / repairs are provided.


How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can access this data by emailing us at


How we protect your data

To protect your data, we use established virus protection add-ons, proven software providers, certified e-commerce payment gateways and have regular back-ups. The website is monitored regularly for unauthorised access.


Security Policy

When purchasing from Hearing Loop Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre