Repair Request

Please complete your details below and provide a description of the issue you are having. Once submitted, an email will be sent to you with further details, including the address that the device needs to be shipped to.

*Please provide an alternate delivery address for any repairs that may be returned during a school holiday period as the couriers won’t have access to make deliveries whilst the school is unattended.

Please note, if your device is more than 5 years old, Sonova (Phonak), cannot guarantee repair parts will still be available.

Contact Name (required)

Organisation Name (required)

Your Email (required)

Street Address (required)

Suburb (required)

State (required)

Postcode (required)

Contact Phone Number (required)

Product (required)

Serial Number (required)

Please describe the issue you are having with this product (and give product details if you selected "Other" above)

Attachments

Acceptable file types are .pdf .jpg .png .docx and .xlsx
File size limit is 10MB. If your files exceed this size, please include a dropbox link in your message, or email us directly at info@hearingloop.com.au

I acknowledge and agree to a charge of $220 (incl GST) if the device sent for repair is not covered by warranty (required)
Check here if you accept